We offer a 14-day return policy. This means that after receiving your item, you have 14 days to request a return. To be eligible for a return, the item must be in the same condition as when you received it: unused, without scratches, with any tags still attached, and in its original packaging. You will also need the receipt or other proof of purchase.
To initiate a return, please contact us at return@rampenwerk.com . Please note that returns must be sent to the following address: MoinWerk, Christoph Kielhorn, Weißdornweg 19, 47475 Kamp-Lintfort
If your return is accepted, we will send you instructions on how and where to ship the package. Items returned to us without a prior return request will not be accepted. You are responsible for the return shipping costs.
If you have any questions about returns, you can contact us at any time at return@rampenwerk.com .
Damage and problems
Please check your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item, so that we can evaluate and resolve the problem.
Exceptions / Items not eligible for return
Certain items cannot be returned, such as custom-made items (e.g., special orders or personalized items) and items produced exclusively to order. Please contact us if you have any questions or concerns about a specific item. Unfortunately, we cannot accept returns on sale items or gift vouchers.
exchange
Returning the item you received is the fastest way to get the item you want. If the return is accepted, you can purchase the new item separately.
European Union – 14-day right of withdrawal
Notwithstanding the above, you have the right to cancel or return your order within 14 days without giving any reason, provided the goods are shipped to the European Union. As described above, the item must be in the same condition as when you received it: unworn, unused, with tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.
Refunds
We will notify you as soon as we receive and process your return and inform you whether the refund has been approved. If approved, you will receive an automatic refund to your original payment method within 10 business days.
Please remember that it may take some time for your bank or credit card company to process and credit the refund. If more than 15 business days have passed since we approved your return, please contact us at info@rampenwerk.com.
