Hallo, wie können wir helfen?

Our ramps are designed for versatile use: for people with mobility impairments, for wheelchairs and walkers, or even for robotic vacuum cleaners that need to overcome door thresholds. Because every living situation is unique, we offer customized solutions. If you have specific requirements, don't hesitate to contact us – we'll work with you to find the right solution!

If you can't find the information you need in the following questions and answers, you can contact us anytime by email or phone. We're happy to help!

Frequently asked questions about our ramps

Is the ramp angle correct for a robot vacuum cleaner?

We recommend contacting us. Every robot vacuum is different, and we have extensive experience determining the optimal combination of height and width to ensure your robot vacuum reliably navigates steps and door thresholds.

Does the ramp really need to be as wide as the door threshold?

If the ramp is used for a walker or wheelchair, it is recommended to utilize the entire width of the doorway. A minimum width of 45 cm has proven useful for robotic vacuum cleaners.

Can I have the color of the ramp customized?

Our standard colors are black, brown, light gray, and white – all in a matte finish to avoid interfering with robot vacuum sensors. Other colors are available upon request.

Alternatively, you can paint the ramp yourself with acrylic paint to visually match its surroundings. We would be happy to advise you on suitable colors.

Are the ramps accessible?

Yes, the ramps are walkable. Due to their design, the front section is the thinnest and therefore the area subject to the most stress. Should a break occur due to excessive stress, please contact us – we'll find a solution!

How load-bearing are the ramps?

The ramps were tested in a test rig with 250 kg and are therefore very stable.

My step is higher on one side than the other. Is there a solution for this?

Yes, we manufacture ramps to individual specifications and can accommodate differences in height. Contact us for a personalized quote.

I have a double step. Is there a suitable solution for this?

Yes, we can custom-make multi-level ramps. Contact us for a tailored solution.

I want to attach the ramp in a specific way. What options are there?

We offer various mounting options – whether screwed to the door, anchored in the floor, or using other methods. Contact us for a consultation.

The ramp is too slippery. What non-slip options are available?

Our standard colors are black, brown, light gray, and white – all in a matte finish to avoid interfering with robot vacuum sensors. Other colors are available upon request.

Alternatively, you can paint the ramp yourself with acrylic paint to visually match its surroundings. We would be happy to advise you on suitable colors.

Shopping

Can I have products customized?

Yes, we offer custom-made ramps. Contact us for a personalized consultation and quote.

Is there a way to test the products beforehand?

Unfortunately, we currently do not offer any testing options, but you are welcome to contact us for advice.

Where can I find more information about a product?

You can find all relevant details on the respective product page. Our support team will be happy to assist you with any further questions.

Are there discounts for larger orders?

Yes, for larger orders we can provide you with a customized quote. Contact us for details.

Order

How can I place an order?

Select your desired product, add it to your shopping cart and follow the order process until completion.

Can I change my order afterwards?

If your order has not yet been shipped, please contact us as soon as possible via email to make changes.

Will I receive an order confirmation?

Yes, after completing your order you will receive a confirmation email with all relevant details.

How can I cancel my order?

Cancellation is possible as long as the goods have not yet been shipped. Contact our customer service for assistance.

Payments

Which payment methods are accepted?

We accept PayPal, credit card, prepayment and other payment options that are listed at checkout.

Are there additional fees for certain payment methods?

No, there are no additional fees for the payment methods we offer.

When will my payment be debited?

Depending on the payment method, the amount will be debited immediately or after order confirmation. For advance payments, payment will only be processed after receipt of payment.

What can I do if my payment failed?

Please check your payment details and try again. Alternatively, you can choose a different payment method.